03
Service Standards & Training
Standards without training are just intentions.
The guest experience is defined in the gap between what a leadership team intends and what actually happens every shift. We close that gap. Standards defined. Training built. Managers equipped to hold it — not just enforce it. Not a binder on a shelf. A system the team executes and leadership measures.
Scope of Work
- —Guest experience mapping and standards definition
- —Training curriculum development (FOH and BOH)
- —Manager-in-training program design
- —New hire onboarding systems
- —Service observation and coaching frameworks
- —Mystery guest and quality assurance programs