Your guest experience defined precisely and a training system that delivers it the same way every shift — standards, curriculum, and the manager tools to hold it.
What gets installed
- —Guest-experience mapping and standards definition for your concept
- —A training curriculum (front- and back-of-house) plus a new-hire onboarding path
- —Manager observation and coaching tools to hold the standard
- —A measurement routine — what holding it actually looks like
- —Documentation plus a manager walkthrough
How the install works
DiscoveryMap the guest experience, audit current training, and agree the scope, timeline, and cost.
BuildBuild the standards and the training curriculum.
InstallInstall it and train the trainers and managers.
HandoffRun the first onboarding cycle, adjust, and hand it off.
What this isn’t
A fixed-scope install with a defined start and end — not an open-ended engagement. It does not include:
- ●The shift-execution and line-check system (that’s the Shift-Execution Install)
- ●Labor model or scheduling
- ●Recruiting and hiring (that’s the Hiring System Install)
- ●A full people and culture engagement
- ●Multi-brand operations (scoped separately)
Fixed-scope install
From $8,500
A 30–60 day install, scoped after a discovery week — never open-ended.
For groups where the guest experience isn't consistent across units — and training is still informal.
The full capability
Service Standards & TrainingStandards without training are just intentions.When you need embedded, ongoing work — not just the install.