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An operator on your side of the table, from the lease to opening night.
Opening a location puts an operator across the table from architects, contractors, and landlords, negotiating a build they’ll run for the next ten years, usually while running everything else. We sit on your side of that table (providing owner-side oversight through site selection, lease negotiation, design, permitting, and construction management) and step in as the operational project lead for renovations, rebrands, technology implementations, and multi-unit rollouts. One point of accountability from concept through delivery.
Tell us what’s breaking.
Take the DiagnosticThirty to forty-five minutes, with the Straight Read back within 48 hours.
Scope of Work
- —Site selection criteria and trade area evaluation
- —Letter of intent and lease review
- —Design brief development and architect coordination
- —Construction oversight and contractor management
- —Renovation, rebrand, and technology rollout management
- —Timeline, milestone tracking, and stakeholder reporting
The build is where operating costs get locked in.
The risk in any build or major initiative is that no one at the table has both development expertise and operational judgment, so decisions get made for construction convenience that the team pays for every shift afterward. We manage that risk from the operator’s side: site selection criteria set by how the unit will trade, a lease read for the clauses that bite an operator later, design decisions weighed against labor and throughput, and construction held to a timeline the business can plan around.
One calendar runs the whole build: a critical path that ties permitting, buildout, and hiring together instead of managing them in separate silos; FF&E lead-time tracking so a six-month hood or walk-in order doesn’t quietly become the reason the promised opening date slips; disciplined change-order management that keeps the contractor’s convenience from becoming your budget overrun; and a real punch-list and final-walk process before anyone calls a space done.
Most delays trace back to one of these breaking quietly for weeks before anyone notices. The same discipline runs renovations, rebrands, and technology rollouts, phased around live operations so the work gets done without giving up the revenue.
The record is on Selected Outcomes.
How it works
| Step | What happens |
|---|---|
| 01 | Set site criteria by how the unit will trade |
| 02 | Read the lease for the clauses that bite later |
| 03 | Tie permitting, buildout, and hiring to one calendar |
| 04 | Track FF&E lead times and change orders weekly |
| 05 | Walk the punch list before anyone calls it done |
Before
Timeline, budget, and vendor decisions live in separate spreadsheets and separate heads, and the opening date slips a little at a time until it’s slipped a lot.
After
One critical-path calendar ties construction, FF&E, and staffing together, so a lead-time delay or a change order gets caught and priced before it moves the opening date.